Incident response & the incident contact

For urgent, service-affecting issues email the incident contact, noc@beriffa.com; for everything else, open a ticket from the control panel.

When to use the incident contact

• A production service is down or degraded.
• A suspected route hijack or security incident.
• Anything time-critical that can't wait for a ticket.

What to have ready

• Your account or service identifier.
• A short description of the impact and when it started.
• Any relevant prefixes, ASNs, or error messages.

After an incident

Significant incidents get a written follow-up on the status page with root cause and remediation.